Non-urgent advice: Booking an appointment
We operate a total triage system using online requests.
If you need urgent help, please submit your query online between 8am and 12pm. After 12pm, please call the practice on 01159211144
For non-urgent medical or administrative help, you can contact us using our online consultation tool.
Submissions are reviewed during our normal working hours, and we will provide a response once your request has been reviewed. Response times can differ depending on the nature of your enquiry and overall demand.
Please note: after 12pm this service is not monitored continuously, and response times may vary.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate
Please supply us with as much information as possible to ensure your issue is accurately triaged. Each request will then be triaged by a GP and the team will offer you an appointment on the day or a routine appointment within 10 working days. Our online medical request system is open for requests from Monday to Friday. IF URGENT AFTER 12PM PLESE CALL AND SPEAK TO RECEPTION TEAM
Please submit ONE problem per request. Please submit multiple requests if you have multiple problems.
You may be asked to attend an appointment on the SAME DAY as you have submitted your request if the doctor deems it necessary, you will receive a text or call to attend.
If you’re not able to fill out an online form or you require an appointment with a Practice Nurse or Health Care Assistant, please contact the practice on 0115 921 1144 where our reception team will assist you.
Admin requests are available Monday-Friday
Non-urgent advice: Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Why does the receptionist need to ask the nature of my problem?
The reception team are members of the practice team and it has been agreed that they will ask patients ‘why they need to be seen’. Reception staff are trained to ask questions in order that you receive :
- the most appropriate medical care
- from the most appropriate health professional
- at the most appropriate time
The information that the receptionists pass on to the doctors allows the doctors to prioritise the calls and ensure that all patients receive the appropriate level of care.
Rushcliffe Enhanced Access Service
As a Rushcliffe patient you can access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.
You can book through your surgery during opening hours, for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 5.00pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse, Healthcare Assistant or First Contact Physiotherapist at one of five locations across the borough.
The location will depend on the day of your appointment.
The additional evening and weekend appointments will be available at:
- Cotgrave Health Centre
- Castle Healthcare Practice in West Bridgford
- East Leake Health Centre
- Keyworth Medical Practice
- Radcliffe-on-Trent Health Centre
PLEASE NOTE THAT ALL ENHANCED HOURS APPOINTMENTS ARE PREBOOKABLE ONLY BY CONTACTING YOUR OWN GP PRACTICE. THERE IS NO WALK IN SERVICE OFFERED.
For more information please see:
https://www.rushcliffehealth.org/enhanced-access
IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
First Contact Physiotherapy
Our practice offer a “First Contact Physiotherapy” service 3 days a week.
Wednesday – Thursday – Friday (subject to change)
You can submit a request and be offered an appointment with one of our physiotherapists.
Physiotherapists can also do onward referral to secondary care for further investigations without the need to see a GP.