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Ruddington Medical Centre

Welcome to our surgery website

Online Medical Request are available from 8am – 12pm Monday to Friday.

Click ‘New request’ below to make an online request.

You do not need any log in details to use this service, just simply enter your name, date of birth and NHS number (or if you are doing this on someone’s behalf enter their details).

Please supply us with as much information as possible to ensure your issue is accurately triaged. Each request will then be triaged by a GP and the team will offer you an appointment on the day or a routine appointment within 10 working days. Our online medical request system will be open for requests from 8am – 12pm Monday to Friday.

Please bear in mind to submit ONE problem per request. Please submit multiple requests if you have multiple problems.

You will receive a text the same day asking for more information, a photo or a message advising you to come to the surgery. This may be a SAME DAY appointment if the doctor deems it necessary. Therefore, please be prepared to come in the SAME DAY THAT YOU SIBMIT A REQUEST and be advised that you will receive a text or call to attend.

Please note you are able to make admin requests as normal, allow 3 working days for your request to be acknowledge.

If you’re not able to fill out an online form or you require an appointment with a Practice Nurse or Health Care Assistant, please contact the practice on 0115 921 1144 where our care navigation team will assist you.

https://www.rushcliffehealth.org/enhanced-access

As a Rushcliffe patient you can access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.

You can book through your surgery during opening hours, for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 5.00pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse, Healthcare Assistant or First Contact Physiotherapist at one of four locations across the borough.
The location will depend on the day of your appointment.

The additional evening and weekend appointments will be available at:
• East Bridgford Medical Centre
• Castle Healthcare Practice in West Bridgford
• Keyworth Medical Practice
• East Leake Health Centre

PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE PREBOOKABLE ONLY BY CONTACTING YOUR OWN GP PRACTICE.
THERE IS NO WALK IN SERVICE OFFERED

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available day. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.