Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulation (2018) and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Access to medical record

Compliments and Complaints

We make every effort to give the best service possible to everyone who attends our practice. Help us to help you. We like to know when we’ve got it right so please let us know. Either speak to your doctor, nurse or the Practice Manager. You can also give us feedback via this website,  via, or complete a comments form at the practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager initially who will deal with your concerns appropriately and investigate further if applicable. Your complaint will be acknowledge within 3 working days. If you feel that you cannot  raise your complaint with the surgery you can contact the Patient Experience Team at Greater Nottingham Clinical Commissioning Partnership Tel : 0800 028 3693 option 2 / 0115 8839570 OR NHS England-0300 311 2233. Please contact the surgery for further information or pick up a ‘Complaints and Comments’ leaflet at the surgery.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.