Guidance Note for Patients Requesting Exemption Letters Regarding Face Masks

GPs will not issue exemption letters regarding face masks.

We are aware that some patients might be understandably anxious about the government’s recent announcements around the use of face masks in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.

Covid Vaccine Information

-If you are eligible you can book your COVID Vaccination via the the National Booking Service using or by calling 119.

-Or, please click on this link to find out where you can 'walk in' (no appointment needed)

-Alternatively, as a Rushcliffe patient you can book an appointment at the weekends at 'The Embankment Primary Care Centre' on Wilford Lane. If you are in an eligible cohort Please use the following link: 

If you have an existing appointment booked via Swiftqueue you will still be able to access all your information online or by calling the NHS on 0115 883 4640.

If you would like further information on the National COVID-19 vaccination, please visit the NHS website here Queries relating to the local (Nottinghamshire) COVID vaccination programme can be directed to or call 0300 500 80 80.  


How to access your COVID-19 vaccination status

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get  proof of your vaccination status before you leave.



 General Coronavirus / COVID-19 Update - practice operational information 


The situation and guidance is regularly reviewed in line with government and NHSE guidance. 

  • Following the government's announcement  to reduce COVID-19 restrictions from 19th July 2021, it will still be mandatory to wear a face mask and maintain social distancing whilst within the surgery premises Face covering guidance.
  • To maintain social distancing we can only accommodate a maximum of 3 people waiting inside for the reception team. If there are more than 3 people queuing then please wait outside.
  • Please use the secure silver box on the front of the surgery to post any prescription requests and correspondence. It is emptied regularly throughout the day.  
  • We have face to face and telephone GP appointments. These are reserved for NON URGENT problems, medication reviews or follow up conversations with a GP. 
  • For URGENT problems we will operate a telephone triage service. Ideally we would like you to phone us before 10:30am.  When you ring, you will be rung back by a clinician and managed over the telephone where possible. If the clinician feels that you need to be seen then they will organise an appointment for you ON THAT DAY.
  • Please do not arrive early for your appointment, as we want to minimise the time spent in the waiting room. Wait outside the surgery or in your car if you are early.
  • Please stick to the one problem to one appointment so that appointments do not over run.
  • Our priority is the wellbeing and safety of all our patients and staff and we thank you for your patience and understanding.
  • If you feel that you should be on the HIGH RISK Group then please follow this link:
  • If you live in Ruddington and require local support/help then you may wish to contact 'help my street' - 0115 9146660 
  • The Nottinghamshire Coronavirus Community Support Hub brings together the many local volunteer groups offering help with those who are staying at home because of Coronavirus:


TEST & TRACE-  Since the government have introduced the Test & Trace initiative there has been some initial concerns about the security of this service. If you receive a phone call from someone about Test & Trace they will NEVER ask you for any form of payment or personal information. They will phone you only from 0300 013 5000.


PartnersHealth Extended GP Evening and Weekend Opening Hours – Update (as at 2nd March 2021)


Please be advised that the Rushcliffe Primary Medical Weekend Extended Access service will be stop being operational from 1 March 2021.  

To support NHSE we are converting the service to a Local Covid19 Vaccination Centre at the weekends from Saturday 6th March.(see above) 

About us

We are recognised by the Health Authority and University as a teaching practice.  This means that we usually have in post, as a member of the medical team, a Registrar, who is a fully registered Doctor with hospital experience, now specialising in General Practice.  At intervals we are also joined by a medical student as part of undergraduate teaching.

We also work closely with Nottingham University to support 4th Year Medical Students. Therefore we may have students with us on a 4 week placement. They will be supervised by a GP and you can decide if you want a student present or not at your consultation. 

Online access

We now have a new online service available - SystemOnline. To register for the service please come to the surgery with some Photographic Identification.


Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.


Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.



The medical centre is centrally situated in the village of Ruddington, close to bus stops and with ample car parking for patients and access and facilities for the disabled.


Changes to your Annual Review

Do you have one or more of the following long term conditions?

  • Diabetes
  • Chronic Kidney Disease
  • Asthma
  • COPD
  • Hypertension
  • Dementia

All patients with the above conditions will be recalled by the surgery for their review in the month of their birth. Please wait for a letter or text message from the surgery before booking your review.

When you receive your letter/ text message, please contact the surgery and you will be booked an appointment with the most appropriate member of staff. This may mean an appropriately trained Health Care Assistant and/or a Nurse.


Named GP

All our patients have a named, accountable GP who is responsible for patients’ overall care at the practice. Your named GP has been allocated to you by the practice. If you wish to know who your allocated GP is, please contact the practice. You can talk to or make appointments to see any of our doctors or nurses, not just your named GP.  If you have a preference for a particular GP at the practice, please talk to one of our receptionists. We will do our very best to accommodate your request, although this cannot be guaranteed due to the different workloads of our GPs who work full time and part time. 

(Site updated 26/07/2021)
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